At Drymart, we take pride in providing high-quality dry fruits and snacks. We want you to be fully satisfied with your purchase. However, if for any reason you are not, please read our Refund and Returns Policy to understand how to proceed with returns and refunds.
Returns Eligibility
To be eligible for a return, the following conditions must be met: The item must be unused, unopened, and in the same condition as when you received it. The item must be returned in its original packaging. You must initiate a return within 7 days of receiving your order. Perishable items such as dried fruits and snacks may only be returned if they arrive damaged or defective. We do not accept returns for products that have been opened or partially consumed.
How to Initiate a Return
If your product meets the eligibility criteria above, follow these steps to initiate a return: Contact Us: Send an email to [support email] or call [phone number] within 7 days of receiving your order, mentioning your order number and the reason for the return. Approval: Once your return request is approved, we will provide you with instructions on how to send the item back to us. Return Shipping: You will be responsible for covering the return shipping costs unless the product was damaged, defective, or the wrong item was sent.
Non-Returnable Items
Certain items are not eligible for return: Perishable goods that have been opened or tampered with. Gift cards or promotional items. Products purchased under a special sale or discount.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved Refunds: If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Partial Refunds: In certain cases, only partial refunds may be granted (e.g., if the product is not in its original condition or is damaged due to factors not related to our error). Shipping Costs: Shipping fees are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at [support email] or [phone number]. Depending on your location, the time it may take for your exchanged product to reach you may vary.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 24 hours of receiving your order. We may request photos of the damage to assess the situation. After reviewing, we will offer a replacement or refund based on the circumstances.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe: Check your bank account again. Contact your credit card company; it may take some time before your refund is officially posted. Contact your bank. Processing times vary and may take up to a few days. If you’ve done all of this and still have not received your refund, please contact us at.
Cancellation Policy
You may cancel your order if it has not yet been shipped. Once your order has been dispatched, it cannot be canceled, and you must go through the returns process as outlined above. Contact us at support email to check the status of your order and initiate a cancellation if eligible.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
